Moveworks
Level 11: IT Operations, Networking & IT Service Management
Engineering & Operations · Level 11
In short
Moveworks is an AI tool in the IT Operations & ITSM category from Moveworks, Inc. in Mountain View, United States. The pricing model is paid. It is with an English interface that handles German content.
What is Moveworks?
Moveworks is an AI-powered platform designed to automate internal employee support workflows across large enterprise organizations. The platform integrates seamlessly with popular messaging channels like Microsoft Teams and Slack, as well as core business systems such as ServiceNow, Jira, and Workday. This enables employees to resolve IT issues, HR inquiries, and procurement requests in natural language with instant automated responses.
Powered by advanced domain-specific language models and agentic AI, Moveworks moves beyond simple search links to execute real administrative actions. The AI assistant can reset passwords, provision software licenses, and grant access permissions directly within the chat interface. For more complex issues, it automatically generates structured tickets and routes them to the appropriate support teams.
By deeply understanding corporate context and terminology, Moveworks drastically cuts issue resolution times from days to mere seconds. It frees internal IT, HR, and Operations teams from repetitive manual support tickets, allowing them to focus on strategic initiatives. The system continuously adapts to company-specific processes and user communication patterns.
Core features & strengths
- Autonomous Issue Resolution — Moveworks goes beyond answering questions by executing tangible tasks within third-party enterprise applications. It autonomously handles password resets, software distribution, and access management requests directly inside chat.
- Multilingual Enterprise Intelligence — The assistant supports over 100 languages with real-time dynamic translation capabilities. This ensures consistent internal support for global teams regardless of their native language or location.
- Deep System Integration — Moveworks integrates natively with enterprise platforms like ServiceNow, Workday, Salesforce, and Jira. Existing knowledge bases and approval workflows are instantly accessible and actionable without manual context switching.
Who is this tool for?
Moveworks is designed for mid-market and large enterprises with thousands of employees seeking to automate internal helpdesk workflows across IT, HR, and Procurement. It is ideal for organizations with distributed international workforces and complex enterprise software ecosystems.
Typical use case
An employee working remotely suddenly loses access to a critical financial reporting tool right before a deadline. Instead of logging into a web portal to submit a support ticket and waiting hours for IT, they message the Moveworks bot on Slack. The AI understands the request, verifies employment status via Workday, and triggers an automated entitlement workflow in Okta. Within two minutes, access is restored seamlessly without any manual intervention from the IT helpdesk.
What is Moveworks good for?
- Moveworks is designed for mid-market and large enterprises with thousands of employees seeking to automate internal helpdesk workflows across IT, HR, and Procurement. It is ideal for organizations with distributed international workforces and complex enterprise software ecosystems.
- An employee working remotely suddenly loses access to a critical financial reporting tool right before a deadline.
- Autonomous Issue Resolution: Moveworks goes beyond answering questions by executing tangible tasks within third-party enterprise applications. It autonomously handles password resets, software distribution, and access management requests directly inside chat.
- Multilingual Enterprise Intelligence: The assistant supports over 100 languages with real-time dynamic translation capabilities. This ensures consistent internal support for global teams regardless of their native language or location.
- Deep System Integration: Moveworks integrates natively with enterprise platforms like ServiceNow, Workday, Salesforce, and Jira. Existing knowledge bases and approval workflows are instantly accessible and actionable without manual context switching.
When a different tool fits better
Moveworks is not suitable for small businesses or startups with small teams, as the enterprise pricing and setup overhead are not cost-effective. Additionally, it should not be used for external customer support, as it is engineered exclusively for internal employee services.
Pricing & plans
Plans in detail
- EnterpriseContact salesContact salescustom
- AI-powered automation for enterprises
- Integration with existing IT stacks (Slack, Teams, etc.)
Good to know
- No permanently free plans available.
- Free trials or demos are available upon request through the sales team.
- Pricing is based on specific implementation requirements.
Prices checked on 15/08/2026. Prices based on public provider information, without warranty. Euro amounts are approximations; the provider's pricing page prevails.
Supported languages
The admin interface is in English, but the AI assistant natively supports conversations in over 100 languages, including German.
Interface = the tool's menu language, content = the language you can work in. Without guarantee — vendors keep expanding their language coverage.
Privacy & GDPR
Data flow: Data processing takes place in secure cloud infrastructure (including AWS) governed by US law with standard contractual clauses for international data transfers.
Training on your inputs: Customer data and conversational inputs are not used to train global foundation AI models for other clients.
For companies: Enterprise customers receive tailored contracts including Data Processing Agreements (DPA) and EU Standard Contractual Clauses.
Practical advice: Employee support requests can be processed, though highly sensitive personal or confidential business data should be handled according to internal compliance policies.
- SCC (Standard Contractual Clauses):
- EU model clauses that let a provider legally process data outside the EU.
- DPA:
- Data Processing Agreement: contractually binds the provider to process your data only on your instructions. Usually mandatory for companies.
- SOC 2:
- Independently audited security report (access control, availability, confidentiality) — not a privacy seal, but a sign of professional IT security.
- Training on user data:
- Your inputs may feed into future model versions. Confidential content could in theory resurface in other users' answers.
- EU hosting:
- Processing happens in European data centres — no third-country transfer, which makes GDPR compliance much simpler.
Privacy data checked on 31/07/2026. Editorial summary based on public provider information — not legal advice. When in doubt, check the provider's current privacy terms.
Fact sheet
| Vendor | Moveworks, Inc. |
|---|---|
| Headquarters | Mountain View, United States |
| Category | IT Operations & ITSM |
| Pyramid level | Level 11 – IT Operations, Networking & IT Service Management |
| Pricing model | Paid |
| Free forever option | No |
| Open Source | No |
| Entry plan | Enterprise: Contact sales (Contact sales) |
| German | content only, English interface |
| English | interface and content |
| Additional languages | 6 |
| Privacy classification | Unclear |
| Data processing agreement | Enterprise customers receive tailored contracts including Data Processing Agreements (DPA) and EU Standard Contractual Clauses. |
Alternatives to Moveworks
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