Moveworks

Level 11: IT Operations, Networking & IT Service Management

Engineering & Operations · Level 11

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In short

Moveworks is an AI tool in the IT Operations & ITSM category from Moveworks, Inc. in Mountain View, United States. The pricing model is paid. It is with a German interface.

Company HQMountain View, United States· Moveworks, Inc.

What is Moveworks?

Moveworks is an AI platform designed specifically to support employees within large enterprises. By integrating with existing communication channels like Slack or Microsoft Teams, the tool serves as a central hub for IT, HR, and operational queries. The AI utilizes enterprise-tailored language models to understand and resolve issues using natural language.

The system accesses internal knowledge bases, ticketing systems, and enterprise applications to automate complex workflows. Instead of merely providing links to documentation, Moveworks can execute tasks such as resetting passwords, approving software requests, or providing specific HR policy information directly. This relieves support teams from repetitive standard tasks and significantly increases operational efficiency.

The technical architecture is based on the analysis of unstructured data within the customer's IT environment. By combining knowledge management with an AI engine, the platform generates context-aware responses and carries out actions. It is designed to learn continuously as the data volume and interaction history grow, enabling it to proactively meet the support needs within the organization.

Core features & strengths

  • Automated Issue Resolution — The system resolves IT and HR inquiries directly in the chat by interacting with backend systems. It autonomously performs actions like account unlocks or leave requests without requiring human agent intervention.
  • Knowledge Management Integration — Moveworks indexes internal documents and knowledge bases in real-time to find precise answers to employee questions. This minimizes the time employees spend searching for internal policies or instructions.
  • Cross-System Orchestration — The platform seamlessly connects disparate enterprise applications to enable complex workflows. This allows for end-to-end automation that functions across organizational silos.

Who is this tool for?

The tool is aimed at medium to large enterprises with complex internal support structures. It is primarily designed for IT departments, HR teams, and operations managers seeking to improve service efficiency.

Typical use case

An employee wants to request a new software license. Instead of opening a ticket in the IT system and waiting for processing, the employee messages the Moveworks bot in Microsoft Teams. The AI recognizes the intent, verifies permissions based on corporate policies, and triggers the approval workflow for the manager. Once approved, the system automatically deploys the software. The entire process is completed within minutes without any IT staff intervention.

What is Moveworks good for?

  • The tool is aimed at medium to large enterprises with complex internal support structures. It is primarily designed for IT departments, HR teams, and operations managers seeking to improve service efficiency.
  • An employee wants to request a new software license.
  • Automated Issue Resolution: The system resolves IT and HR inquiries directly in the chat by interacting with backend systems. It autonomously performs actions like account unlocks or leave requests without requiring human agent intervention.
  • Knowledge Management Integration: Moveworks indexes internal documents and knowledge bases in real-time to find precise answers to employee questions. This minimizes the time employees spend searching for internal policies or instructions.
  • Cross-System Orchestration: The platform seamlessly connects disparate enterprise applications to enable complex workflows. This allows for end-to-end automation that functions across organizational silos.

When a different tool fits better

Moveworks is not suitable for small organizations with low ticket volumes, as the implementation effort outweighs the benefits. Furthermore, it is not intended for private use or deployments outside of an integrated enterprise infrastructure.

Pricing & plans

Moveworks does not provide public pricing; all plans are customized enterprise solutions available upon request.Paid

Supported languages

DEGerman — fully supportedENEnglish — fully supported

Moveworks supports over 100 languages for employee communication.

Interface = the tool's menu language, content = the language you can work in. Without guarantee — vendors keep expanding their language coverage.

Privacy & GDPR

US-Anbieter (seit 2025 Teil von ServiceNow) mit EU-Hosting-Option, ISO 27001, SOC 2, AVV. Der Agent greift auf Identitäts- und Ticketdaten zu — Berechtigungskonzept und Datenminimierung sind Pflicht.

Fact sheet

Fact sheet with the key data
VendorMoveworks, Inc.
HeadquartersMountain View, United States
CategoryIT Operations & ITSM
Pyramid levelLevel 11 – IT Operations, Networking & IT Service Management
Pricing modelPaid
Free forever optionNo
Open SourceNo
Entry planEnterprise: Contact for pricing (Contact for pricing)
Germaninterface and content
Englishinterface and content
Additional languages6
Privacy classificationUnclear
Data processing agreementBusiness customers require an enterprise agreement including a Data Processing Agreement (DPA).

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Frequently asked questions

How much does Moveworks cost?

Moveworks does not provide public pricing; all plans are customized enterprise solutions available upon request. Current plans: Enterprise: Contact for pricing (Contact for pricing).

Is Moveworks free?

No. Moveworks is a paid product; there is no permanently free option. No permanent free tier or public trial version available. Pricing is based on company size and specific feature requirements.

Does Moveworks support German?

Yes. Moveworks offers a German interface and German content. Additional languages: Chinese, French, Italian, Japanese, Portuguese, Spanish. Moveworks supports over 100 languages for employee communication.

How does Moveworks handle data privacy?

Data processing takes place primarily on US servers in compliance with rigorous security standards. The company states that customer data is not used to train the global foundational models. Internal company data can be processed according to the agreed security policies, but sensitive personal information should be minimized.

Who is behind Moveworks?

Moveworks is operated by Moveworks, Inc., headquartered in Mountain View, United States.

Where does Moveworks sit in the AI Tool Pyramid?

Moveworks sits on level 11 (“IT Operations, Networking & IT Service Management”) and belongs to the IT Operations & ITSM category. Levels group tools by topic and are not a ranking.

Is Moveworks GDPR-compliant?

Moveworks does not publicly document its data processing clearly. Before using it for personal or confidential data, review the vendor's privacy policy and data processing agreement yourself.

What are alternatives to Moveworks?

Comparable tools in the same category are Aisera, Ansible Lightspeed (Red Hat), Atlassian Intelligence (Jira Service Management), Cisco AI Assistant. They differ mainly in pricing model, company location and data protection level, so a direct comparison is worthwhile before deciding.